Got a question about lifting your car or SUV? looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. if your question isn't answered here, get in touch with us at (844) 474-5438 and we'll be happy to help!
Q. How can I get my tracking number?
A. An email containing your tracking information is auto-generated when the carrier scans the shipping label. Sometimes there is a delay between when a package leaves our facility and the carrier scans the label. Most of our kits ship within a few business days. If you have not received an email within 5 business days, check your spam folder to be sure the email didn't get missed. Otherwise, you may reach out to us via the contact form below.
Q. What is a camber adjuster and why are they optional on some kits?
A. Installing a lift kit will change alignment settings. Some settings are not adjustable with OEM parts. Camber correction parts give you the adjustability necessary to align your car. They are optional because some buyers already have them installed.
Q. Why do some kits have tall and short spacers?
A. This is due to the different suspension geometry in the front versus the rear. some vehicles require different height spacers to result in a level lift.
Q. What other parts will I need to install my lift kit?
A. Our kits come with everything you need to lift your car. In some cases, during the installation, you may encounter worn or broken components that will need to be replaced as part of normal maintenance. Our kits do not come with these parts. It is always a good idea to inspect your suspension prior to disassembly.
Q. how does a core charge work?
A. Some HRG products utilize modified OEM parts. the core charge is a charge gets refunded back to you when HRG receives your original parts. Kits with a core charge come with packaging and a return shipping label. call us at (844) HRG LIFT for more information.
Q. Can I lift my car and still get it aligned properly?
A. Yes, however some kits will require camber adjustment parts.
Q. Why are your lift kits "for off-road use only?"
A. Lifting your vehicle is not legal in certain areas. It depends on the laws of the country or state you live in. We recommend checking local laws before installing a lift kit on your vehicle.
Q. Will a lift kit cause axle problems?
A. Sometimes. Our ultimate kits use subframe spacers to minimize axle angle and prevent problems. It is also dependent on the condition of the existing axles and suspension.
Q. What size tires will fit after installing the lift kit?
A. check out our tire chart or give us a call at (844) HRG LIFT (474-5438)
Q. Do I need to remove my sway bars?
A. No, it is not necessary to remove your sway bars to install our lift kits. However, removing or disconnecting the sway bars does help suspension articulation over obstacles and can aid traction when driving off-road.
Q. How do I return my lift kit?
A. Please see our return policy
We're happy to answer questions or help you with returns.
Please fill out the form below if you need assistance.
Please be sure to mention what year make and model vehicle you have!
We are located at 168-A Raceway Dr, Mooresville, NC 28117