All of our aluminum and steel lift spacers are covered by a limited lifetime warranty. The Warranty covers the Products against factory defects in material and workmanship, other than coatings, when used on passenger cars under normal use and operating conditions. These Warranties only apply to the original purchaser who retains ownership of the vehicle on which the Products were originally installed (the "Purchaser"). HRG Offroad will repair, replace or refund the purchase price of the defective product at HRG Offroad's sole discretion, which shall fully satisfy and discharge any and all warranty claims.
THIS WARRANTY DOES NOT APPLY TO ANY PRODUCTS:
THAT HAVE BEEN IMPROPERLY INSTALLED OR HAVE NOT BEEN PROPERLY INSTALLED BY A QUALIFIED, LICENSED AUTO MECHANIC EXPERIENCED IN THE INSTALLATION AND REMOVAL OF SUSPENSION PRODUCTS.
THAT HAVE BEEN IMPROPERLY SERVICED, THAT HAVE BEEN MISUSED, OR THAT HAVE BEEN MODIFIED, ALTERED OR SUBJECTED TO ABUSE, NEGLIGENCE, ACCIDENT OR COLLISION
PRESENTED FOR WARRANTY COVERAGE BY A PERSON OTHER THAN THE PURCHASER, OR
PRESENTED FOR WARRANTY COVERAGE AFTER BEING USED ON A VEHICLE OTHER THAN THE ONE ON WHICH IT WAS ORIGINALLY INSTALLED.
To make a claim, the Purchaser should contact the HRG Offroad dealer/ retailer from which the Products were originally purchased. The dealer/retailer should then contact HRG Offroad to obtain a Return Merchandise Authorization (RMA) number to return the Products to HRG Offroad. Any and all returns must be accompanied by:
an RMA number, a sales receipt verifying the purchase of the Products, and a statement containing the Purchaser’s name, address, make and model of the vehicle, and a brief description of the claimed defect, including the circumstances under which the defect occurred. Warranty related inquiries should be sent to the following address:
223 Rolling Hill Rd
Mooresville, NC 28117
HRG Offroad will not refund custom orders. HRG Offroad will not accept Product returns without the RMA number, receipt, and statement described above. Upon receipt of RMA number, simply ship the package back to the HRG Offroad dealer/retailer it was purchased from. C.O.D. or collect shipments will be refused. Once the returns are received at HRG Offroad, HRG Offroad will evaluate the Products, verify the sales receipt, and investigate the statement. Products installed and/or removed are not eligible for return unless the product is deemed defective. Merchandise must be NEW, unused, and in original saleable condition. HRG Offroad Merchandise showing signs of having been scratched, painted, defaced, and/or damaged during shipping will be subject to a 20% restocking fee. International Customers: We do not refund duties or taxes charged by your country for importation of foreign items. Returns for exchanges or refunds will be allowed only within 30 calendar days of the receipt of your product. It is the responsibility of the customer/installer to verify the correct fitment and/or vehicle application before installation.
The Purchaser is responsible for returning the Products to the HRG Offroad dealer/retailer, including shipping costs. All products will be inspected before any refunds/exchanges are issued. Refunds will be applied to the original payment method that was used. Refunds are generally issued within 7-10 business days of receiving all returned goods. Banks may require additional processing time to reflect the refund in the customer’s account. Items purchased from Dealers must be returned to those stores in conjunction with that store's policy.
Shipping costs will not be refunded.
No refunds will be granted after 30 days of purchase.